- Click&Collect allows you to place an online order and collect in just 90 minutes.
- Service looks to provide time-poor customers extra convenience.
- The move has proven to be overwhelmingly popular with trial customers.
Now available at more than 400 of their supermarkets nationally, Coles is the first major retailer to launch 90-minute Click&Collect in Australia.
Making it easier for time-constrained customers to shop with Coles Online, Click&Collect Rapid allows the placement of an order online and collection just 90 minutes later.
The service even allows customers to order from an extended range not usually offered for home delivery orders (such as the popular Coles hot roast chicken).
Customers can place an order of up to 40 items, with a minimum spend of $30, and pay a flat fee of $5 for it to be picked, packed, and ready for collection between 2:30 pm and 5:00 pm (available collection windows are visible on Coles Online from 1:00 pm).
Coles Online Head of Network Development and Customer Delivery James Geddes said Coles was committed to offering time-poor customers convenient solutions to topping up the pantry or picking up those last ingredients for dinner.
“Coles Online continues to grow in popularity and we’re excited to launch this offer for customers who are looking for a convenient and affordable shopping experience.”
Mr Geddes said the feedback from customers who used Click&Collect during a trial year was overwhelmingly positive, explaining that customers who tended to shop more frequently found it highly beneficial as they can place their order during the day and collect it on the way home.
“Whether it’s meat and veggies for a last-minute dinner, pet food for your dog, or making sure you have fresh bread for school lunches for the following day, Click&Collect Rapid takes the stress out of running to the supermarket for forgotten items.”