data-finder-research
Only 22 per cent of Aussies are satisfied with their broadband provider. Image – Canva
  • A survey from Finder reports a large number of Aussies would swap providers
  • Only 22% of respondents said they were happy with their provider
  • A cheaper deal was the top reason to switch

A survey by Finder reveals that only 22% of Australians are happy with their broadband provider and would not consider switching.

More than half of respondents (55%) said they would be enticed to switch by a provider with a cheaper rate. 44% said faster internet would be incentive enough to switch.

One in five say they would make the switch for more data.

However, the hassle of swapping is reason enough not to switch providers for one in ten respondents (10%).

Angus Kidman, a tech expert at Finder, believes many Aussies are missing out on easy savings.

“Australians could be saving heaps of money on their current plan by looking at other providers, rather than just sticking to their existing provider.

Angus Kidman, tech expert at Finder

“You might be shocked to find better deals. Many Aussies can lower their monthly costs by switching to a cheaper plan,” Kidman said.

Baby boomers are the most satisfied data customers with 41% happy with their current provider. This is compared to 9% of satisfied gen Z customers and 7% of gen Y customers.

Finder’s Consumer Sentiment Tracker reports the average Australian spends $78 on Internet services each month.

According to Finder, while most plans offer unlimited data, costs are pushed up by added features and speed.

Mr Kidman suggests that switching contracts may be easier than expected.

“If you’re not tied into a lock-in contract, give your provider a heads-up that you’re switching to avoid any unwanted charges.

“Providers will likely negotiate a better plan rather than risk losing you as a customer.



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