- NSW Fair Trading has urged customers not to use the DiscountePharmacy website
- The site is run by David Le, who was suspended as a pharmacist in 2017
NSW Fair Trading is warning consumers not to deal with a health and wellbeing online shop after complaints from consumers that they were not receiving the items ordered.
The www.discountepharmacy.com.au website, which is managed by David Le trading as Chemist Max, promotes the sale of various health and wellbeing products, supplements, cosmetics and pain relief medications.
NSW Fair Trading Commissioner Rose Webb said the warning comes following a rise in complaints from consumers about not receiving goods after making an online purchase from the website.
“Consumers report that their pre-paid items do not arrive and claim that no explanation is provided by the trader for these delays, and that there is no financial redress offered,” Ms Webb said.
“Consumers have reported finding it very difficult to contact anyone at www.discountepharmacy.com.au to discuss the delays, and there does not appear to be a complaint handling process, making it difficult for concerns to be resolved.”
Fair Trading NSW is currently investigating these complaints.
At the time of publication, the discount pharmacist in question was still online and active.
According to their ‘Returns Policy’ posted on their website, customers should receive their products “within four weeks” if they return “new, unopened items” up to 30 days after delivery for a full refund.
Spending more than $140 on the site triggers “free delivery anywhere in Australia”, except Western Australia. “We estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose,” says the website.
In 2017, the Pharmacy Council of NSW imposed an interim suspension on Mr Le’s registration as a pharmacist.
In 2019, the Australian Health Practitioner Regulation Agency (AHPRA) took prosecution action against Mr Le for falsely purporting to be a registered pharmacist. Mr Le plead guilty in the NSW Local Court, was fined $24,500 and remains suspended by AHPRA.
Anyone who has dealt with the discountepharmacy.com.au website and is not satisfied with their interaction is urged to lodge a complaint with NSW Fair Trading.
You can lodge a complaint on the Fair Trading website or at any Service NSW centre.
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The Property Tribune reached out to the Discountepharmacy site but had not heard back by the time of publication.
